1. Information We Collect

We may collect the following types of information from Buyers and Sellers:

1.1 For Buyers:

• Personal Information: Name, email address, phone number, delivery address, billing address, and payment details.
• Usage Information: Browsing activity, transaction history, device information, IP address, and location data.
• Transaction Details: Information related to orders placed on the Platform, including product details, payment information, and delivery status.

1.2 For Sellers:

• Business Information: Seller name, business name, contact details, tax identification number (e.g., GSTIN), and bank account information for payments.
• Product Information: Details of products listed for sale, including product descriptions, pricing, and images.
• Transaction Details: Information related to transactions, order processing, and customer communication.

1.3 Special Categories of Data:

We do not actively collect sensitive personal data such as financial or health-related information unless provided by the users. In the case of payment information, we comply with the Payment Card Industry Data Security Standard (PCI DSS) and use third-party payment gateways.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To facilitate the buying and selling of products on the Platform, process transactions, and manage customer support requests.
• To Improve the Platform: To analyze user behavior and preferences to enhance user experience and improve our services.
• To Communicate: To send you order confirmations, promotional offers, and updates related to our services, subject to your communication preferences.
• Legal Compliance: To comply with applicable legal obligations, including tax reporting, fraud detection, and other regulatory requirements.

3. How We Share Your Information

We may share your information with third parties in the following situations:

• With Third-Party Service Providers: We may share your information with payment gateways, logistics partners, and IT service providers who assist in processing transactions and delivering products.
• With Sellers: As a Buyer, your information (such as order details, name, and shipping address) will be shared with the Seller to process your order. As a Seller, your information (such as business and transaction details) will be shared with Buyers for product delivery and communication.
• For Legal and Compliance Purposes: We may disclose your information to law enforcement or regulatory authorities if required by law or to protect our rights and interests.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and as required for legal or regulatory purposes. For example, transaction records may be retained for a period of 7 years as required under Indian tax laws.

5. Security of Your Information

We employ reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect usage data, improve user experience, and personalize content. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Platform.

7. Your Rights and Choices

7.1 For Buyers and Sellers:

• Access and Update: You have the right to access, update, or correct your personal information through your account settings on the Platform.
• Opt-Out of Communications: You may opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in emails or by contacting us directly.
• Data Deletion: You may request the deletion of your personal information, subject to our legal obligations and retention policies.

7.2 For Sellers:

Sellers are responsible for ensuring that the personal information of their customers (Buyers) is handled in compliance with applicable privacy laws. Sellers must obtain necessary consent from Buyers for the collection and use of their personal information.

8. Third-Party Links

Our Platform may contain links to third-party websites or services that are not controlled or operated by us. This Privacy Policy does not apply to third-party sites, and we encourage you to review the privacy policies of any third-party websites before providing personal information.

9. Children's Privacy

The Platform is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: official@myyvo.com
Phone: +91 8208807773