FAQ
1. What is MYYVO?
MYYVO is an online marketplace where you can find a wide variety of high-quality apparel for men, women, and kids. From casual wear to formal outfits, we have something for every occasion and every member of your family. Our platform offers a seamless shopping experience with affordable prices and fast delivery.
2. How do I place an order on MYYVO?
Placing an order is simple:
- Browse through our categories: Men, Women, or Kids.
- Select the items you like and choose the size, color, and quantity.
- Add your items to the cart.
- Proceed to checkout, where you can enter your shipping information, delivery slots and payment details.
- Confirm your order, and we‘ll take care of the rest!
3. Can I modify or cancel my order after placing it?
Once your order is confirmed and processed, we work hard to get it to you as soon as possible. Unfortunately, we cannot modify or cancel orders once they are placed. However, you can return the items with our TRY and BUY or RETURN policy where our delivery personnel will wait for your decision to buy or return.
4. What payment methods do you accept?
We accept a variety of payment options, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- All UPI
- Netbanking
- COD
5. How do I track my order?
Once your order has been shipped, you will receive an emai/SMSl with the order number. Simply click on the link to track your order in real-time.
6. What is your return and exchange policy?
We want you to be happy with your purchase! If you're not satisfied, you can return the item immediately to our delivery personnel and get a full refund.
- Refunds will be issued to the original payment method.
7. What sizes do you offer?
We carry a wide range of sizes for all categories:
- Men's: S to 3XL
- Women's: S to 3XL
- Kids: Newborn to 14 years
8. Do you offer gift cards?
Not yet! But we assure you MYYVO will offer gift cards in various denominations. They’re perfect for birthdays, holidays, or as a thoughtful gift for someone who loves shopping for new apparel.
9. How can I contact customer service?
Our customer service team is here to help! You can reach us via:
- Email customer.care@myyvo.com
- Phone +91 820 880 777 3
- Live Chat: Available on our website during business hours.
10. Do you offer any discounts or promotions?
Yes! We regularly offer discounts, seasonal sales, and special promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and offers.
11. Are your products eco-friendly?
At MYYVO, we’re committed to sustainability. Many of our products are made from eco-friendly materials like organic cotton, recycled fabrics, and low-impact dyes. Look for the sustainable choice badge on our product pages to shop with confidence!
12. How do I apply a discount code to my order?
To apply a discount code, simply enter it at checkout under the “Promo Code” section. The discount will be applied to your total order amount immediately.
13. What if the item I want is out of stock?
If an item is out of stock, you can sign up for stock alerts on the product page, and we’ll notify you as soon as it’s back in stock. Alternatively, we can suggest similar items that are in stock and available for immediate purchase.
14. Is it safe to shop on MYYVO?
Yes, shopping on MYYVO is completely safe. We use industry-standard encryption technology to protect your personal information and payment details. Your security is our priority.
15. Do you offer free shipping?
We offer free shipping on orders over Rs.500. For orders under that amount, a small shipping fee will be added at checkout. Shipping costs will vary based on your location.
16. What if my item is damaged or defective?
We inspect all items before shipping, but if you receive a damaged or defective product, kindly return it to our delivery personnel during deliery. We will offer you a refund, replacement, or exchange, depending on your preference.
17. How do I find my size?
We provide a detailed size guide on each product page to help you choose the perfect fit. Simply check the "Size Chart" section next to the size options for accurate measurements.
18. Can I create an account on MYYVO?
Yes, creating an account allows you to track your orders, save your favorite items, and receive exclusive offers. You can create an account during checkout or by clicking on the "Sign Up" button at the top of the website.
19. Why should I shop on MYYVO?
- Wide selection of trendy and affordable apparel for men, women, and kids.
- High-quality products with a focus on comfort and style
- Secure shopping experience with easy returns and exchanges.
- Fast and reliable customer service.
